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FAQ

How do I turn Pick Mode on and off?​

You can toggle Pick Mode from:

  • The Pickn toolbar icon
  • The floating button (bottom-right)
  • The default shortcut ⌘ + Shift + X

To exit quickly, press Escape.

Can I select multiple elements?​

Yes. Keep clicking elements while Pick Mode is active to multi-select. Click the focused element again to deselect it.

Does Pickn work inside iframes?​

Yes. Pickn supports selecting elements embedded in iframes.

Where do I change shortcuts?​

Open the options page from the settings (⚙) button in the main toolbar. All shortcuts can be customized or disabled.

Is an account required?​

No. Core features are available without an account. An account is only needed if you want optional cloud sync for your settings.

My purchase is not restored even after tapping "Restore Purchase"​

If the Restore Purchase button does not work as expected, please follow these troubleshooting steps:

  1. Log in to https://reportaproblem.apple.com/ to confirm that the transaction was successfully completed and is listed in your Apple ID history.
  2. Ensure that the Apple ID currently signed into the App Store app is the same one used for the original purchase.
    note

    The account signed into your device's Settings app can sometimes differ from the one used in the App Store app. It is the account within the App Store app that must match your purchase history for the restoration to function correctly.

  3. If you have multiple Apple IDs, please sign out of the App Store and sign back in with the correct account, then try the Restore Purchase button again.

If the accounts match but the restoration still fails, please email us with a screenshot of your receipt or purchase history. We will investigate the issue further for you.

Why does the extension request page access permissions?​

Pickn needs page access to detect and interact with elements you choose. Permissions are used only for feature functionality described in this guide.

Does Pickn inject ads or other unrelated content into websites?​

No, it doesn't inject any such content. Only code that is necessary to provide the features described in this documentation and on the app page in the App Store is injected into websites.

Is there any chance Pickn could ever be sold to someone else?​

100% no. Browser extensions wield deep control over your browsing and data, and handing Pickn over to another owner would open the door to privacy violations. We’ve seen extensions change hands and then harvest user data or inject ads without warning. That will never happen here. For more on these risks, see Matt Frisbie’s article "The Ugly Business of Monetizing Browser" and Brian Krebs’ investigation "Is Your Browser Extension a Botnet Backdoor?".

I found a bug. Where should I report it?​

Please use one of the support channels: